Cancellation, Refund, Replacement Terms and Conditions

Cancellations

If you have booked one of our services and/or workshops, we require more than 7 days notice for a full refund. We will ask for you bank account details via email to return your booking fee. We cannot return the booking fee to a Debit or Credit card.

If you cancel with less than 7 days notice of the service and/or workshop, please contact us via email for options.

A transfer of your booking to another person is acceptable however, please notify us in writing of the person's name and email, so that we can provide them with the program information.

Refunds/Replacements

Our refund/replacement policy is in line with Australian Consumer guarantees:

Service guarantees

Services must:

• be provided with acceptable care and skill or technical knowledge

• be fit for purpose or give the results that you and the business had agreed to

• be delivered within a reasonable time when there is no agreed end date.

When delivering a service, the business must take all necessary steps to avoid loss and damage.

What products and services are guaranteed?

Businesses must guarantee products and services they sell, hire or lease for:

• under $100,000 (or $40,000 for goods and services supplied prior to 1 July 2021)

• over $100,000 (or $40,000 for goods and services supplied prior to 1 July 2021) that are normally bought for personal or household use (for example, a car or boat).

Business vehicles and trailers are also covered, regardless of cost, if they are used mainly to transport goods.

Consumer guarantees on products and services also apply to:

• bundled products and services (for example, internet and modem)

• gifts with proof of transaction like a receipt, invoice or credit card statement

• sale items

• online products and services bought from Australian businesses

• second-hand products from businesses, taking into account age and condition.

Exceptions to guarantees

Consumer guarantees do not apply if you:

• misused a product in any way that caused the problem

• got what you asked for but changed your mind or saw it cheaper elsewhere

• knew of or were made aware of the faults before you bought the product

• bought a one-off item from a private seller, for example at a garage sale or fete

• plan to on-sell or change the product so that you can re-supply it as a business.

Fit for purpose

This guarantees that services will be reasonably fit for any purpose specified by the customer and that any resulting products are also fit for that purpose.

REFERENCE: https://www.fairtrading.nsw.gov.au/buying-products-and-services/guarantees,-contracts-and-warranties/consumer-guarantees#service

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail admin@thirrithirri.life